Frequently Asked Questions
Where do I go for help?
In addition to the info on the other tabs, try these resources:
- Ask Procertas Support
- Check the Procertas FAQ
- Still need help (especially for your authorization code)? Contact us.
Where is my registration email?
It should be in your email inbox, though it may be in your spam folder. Search for the subject line, Procertas - Welcome E-mail.
Can't find it? 1) Have an activation link resent to you at https://learn.procertas.com/Account/SelfActivateAccount. 2) If that doesn’t work let us know here at the law library (M-F) and we'll have it resent. More info at the How to Register tab.
Why does my computer look different?
You may have to tell the LTA which operating system (Mac or Windows) you are using. To check, click your email address in Procertas (top right), select Settings, then choose your operating system. Be sure to click the green Save button when done.
Should I start with the assessment or the trainer?
It depends! If you just want to use this site to learn how to do something, go ahead and jump straight into the trainers for the skills you want. If you want to see where you are at, first take the assessments, then follow up with the trainers for any pieces you missed. Follow up with the assessment again and you can earn your digital badge. It's all under your control.
Here's the difference between the two:
Assessment Modules: Timed and "graded." Use to earn your badge, determine what skills to learn.
Trainer Modules: Learning aids, with "Teach Me" videos for task-specific training.
Still not sure? Try these strategies:
- Take one of the Assessment modules in Word, Excel, or PDF (and no worries if you get stumped on these — only about 1% of associates, law firm staff, and law students achieve a Qualified score on their first attempt)
- Run the quick Training modules in any areas you missed, as many times as you wish
- Retake the Assessment module
OR..
Skip the Assessment for now, and jump right into the Training module. It's not a test! When you're ready take the Assessment and earn your badge.
Where can I get Microsoft Office (Word, Excel, PowerPoint, etc.) for free?
Students (and faculty and staff) can download Microsoft Office 365 Education for free with their Lewis & Clark email. Visit https://www.microsoft.com/en-us/education/products/office for more information.
How do I get Adobe Acrobat Pro?
Unlike with Office, there is no unlimited, free access to Adobe Acrobat (not to be confused with Adobe Acrobat Reader, which you likely already have but is insufficient for creating and redacting documents). However, you do have a few options:
- Purchase Creative Cloud for Education with a 60% discount (Acrobat Pro, plus Photoshop, Illustrator, and more)
- Save your money and download the free, 7-day trial. Just be sure not to download until you are ready to work your way through the LTA Adobe Acrobat module.
- Download a free trial of Kofax Power PDF Advanced. The LTA provides training for both Acrobat and Power PDF.
